Privacy Policy

1. Introduction

Welcome to FeelMe.com, operated by Feel Robotics B.V. We are committed to protecting your privacy and ensuring a secure experience while using our website, Chrome extension, and applications. This Privacy Policy explains how we collect, use, store, and share your personal information. By using our services, you consent to this Privacy Policy. If you do not agree, please refrain from using our website, extension, or apps.

For any questions, please contact us at info@feelme.com.

2. Legal Basis for Processing Data

We process personal information based on:

• Your consent (which you may revoke at any time, though this may impact service usage).
• Legal obligations under applicable laws.
• Performance of a contract where necessary to provide services.

3. Information We Collect and How We Use It

We collect the following types of personal data:

• Account Information: When creating an account, we collect and store your username, email address, and password. We also store email confirmation codes to verify your account.
• Billing Information: If you purchase paid services, we collect relevant payment details.
• Device Information: We collect and store:
  • IP address
  • Bluetooth MAC address
  • Device type (connected to the website or app)
  • Login timestamps (on/offline status)
• Limited Device Data (Not Stored):
  • Battery level
  • Firmware version
  • Sensor data from connected devices
• Permissions & Justifications:
  • Location: Used to improve user experience but not stored or tracked.
  • Wi-Fi Connection: Used to communicate with our servers, but Wi-Fi network details are not stored.
  • Bluetooth: Stores MAC addresses, device names, and models of connected devices.

We use this information to provide, improve, and secure our services, as well as to notify users of updates or promotional content (if opted in).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. While we do not use them to collect personally identifiable information, we track IP addresses and browsing activity for security and service improvements. Users can control cookie settings through their browser preferences.

5. Sharing of Personal Data

We do not sell or rent your personal data. However, we may share data:

• With service providers (e.g., hosting, technical support) who process data on our behalf under strict confidentiality agreements. These third-party service providers operate under legally binding Data Processing Agreements (DPAs) to ensure GDPR compliance.
• For legal compliance (if required by law enforcement or regulatory bodies).
• For business operations (in an anonymized or non-personally identifiable format for service optimization).

In all cases, we ensure that third parties adhere to data protection regulations.

6. Data Retention and Deletion

We retain personal data only as long as necessary for service delivery, legal obligations, and business operations. Upon account deletion:

• Stored account data will be deleted within a reasonable period.
• Some anonymized data may be retained for analytics and security purposes.

Users can request data deletion at any time by contacting info@feelme.com.

7. User Rights and Choices

As a user, you have the right to:

• Access your collected data.
• Request correction or deletion of your data.
• Restrict or object to data processing.
• Revoke consent at any time.
• Request data portability (transfer of your data to another service provider).
• Opt-out of data sales and marketing communications.

To exercise these rights, email us at info@feelme.com or send a written request to our physical address listed below and state explicitly which right(s) you want to exercise.

8. Do Not Sell My Personal Information (CCPA Compliance)

Under the California Consumer Privacy Act (CCPA), California residents have the right to opt-out of the sale of their personal information. Although Feel Robotics B.V. does not sell personal data, we provide this section to ensure compliance with privacy regulations and to give you control over your information.

Your Rights Under CCPA

As a California resident, you have the right to:

• Know what personal information we collect and how it is used.
• Request deletion of your personal data.
• Opt-out of any potential future sale of your data.
• Access, correct, or receive a copy of your data.

How to Opt-Out

If you wish to opt-out of any future potential sale of personal data or limit the processing of your information, you can do so by:

• Emailing us at info@feelme.com with the subject line "Do Not Sell My Personal Information".
• Sending a written request to our mailing address provided below.

Information Required in Opt-Out Request

To process your opt-out request, please include the following information:

• Your full name
• Your email address associated with your account (if applicable)
• Your state of residence
• A clear statement that you wish to opt out of the sale of your personal information

We will process your request within 15 business days and confirm your opt-out status.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we discover that we have inadvertently collected data from a child under this age, we will promptly delete it.

For users between 13 and 16 years old, we require parental or guardian consent for data processing where applicable by law.

If you believe we have collected personal information from a child, please contact us at info@feelme.com for immediate removal.

10. Data Security

We implement robust security measures to protect user data, including:

• Secure storage in non-public environments.
• Limited employee access.
• Protection against unauthorized access, loss, or misuse.

Despite these measures, no system is 100% secure. Users are responsible for safeguarding their login credentials.

11. Third-Party Links

Our website or apps may contain links to third-party sites. We are not responsible for their privacy policies. Users should review external policies before submitting any personal information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Changes will be posted on this page with the revised date. Continued use of our services after updates signifies acceptance of the changes.

13. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:

Email: info@feelme.com

Address:
Feel Robotics B.V.
Attn: Privacy Compliance - FeelMe
De Boelelaan 7
1083 HJ, Amsterdam
Netherlands